Shipping & Returns

Everything you need to know about getting your order, and what happens if something isn’t right.

Processing time

Orders are picked and packed within 2 business days. You’ll get a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Shipping options and cost

Shipping cost is calculated at checkout based on your address and the size of your order. Standard delivery typically arrives within 7–15 business days; some items sourced internationally may take longer, and this is noted at checkout where it applies.

Standard shipping is free on orders over $40.

Where we ship

We currently ship to addresses within the United States. If your country isn’t available at checkout, we aren’t shipping there yet.

Tracking your order

Tracking details are emailed when your parcel leaves our fulfilment partner. It can take 24–48 hours for the first scan to appear.

Returns

If something isn’t right, you can return most items within 30 days of delivery, unused and in their original packaging, for a refund to your original payment method.

For hygiene reasons, we cannot accept returns on opened beauty, skincare or personal-care products unless the item arrived damaged or faulty.

Damaged, faulty or wrong items

If your order arrives damaged, faulty, or isn’t what you ordered, contact us within 14 days of delivery with your order number and a photo. We’ll replace it or refund it in full, including return shipping — that one’s on us.

How to start a return

Message us through the contact page with your order number and what you’d like to return. We’ll send return instructions. Please don’t send anything back before you hear from us.

Refunds

Once your return arrives and is checked, we process the refund within 5 business days. It can take a further 5–10 business days to appear on your statement, depending on your bank.