FAQ

Orders & shipping

How long does delivery take?
Orders are packed within 2 business days. Standard delivery usually arrives in 7–15 business days. Full detail is on our Shipping & Returns page.

Do you offer free shipping?
Yes — standard shipping is free on orders over $40.

Where do you ship?
Currently the United States. If your country isn’t at checkout, we’re not there yet.

Can I track my order?
Yes. You’ll get a tracking link by email once it ships. The first scan can take 24–48 hours to appear.

Returns

What’s your return window?
30 days from delivery, unused and in original packaging.

Can I return opened skincare or makeup?
For hygiene reasons, no — unless it arrived damaged or faulty, in which case we’ll replace or refund it in full.

Something arrived broken. What now?
Contact us within 14 days with your order number and a photo. We’ll sort it, and cover return shipping.

The 70% donation

Is it really 70%?
Yes — 70% of profit, not 70% of revenue, and not 70% of a single campaign. Profit is what’s left after the cost of goods, shipping, payment fees and running the business.

Who receives it?
Organisations working with refugees, people experiencing homelessness, and people harmed by conflict and disaster. We break this down on the Impact page.

How do I know you actually do it?
We publish our running total and updates on the Impact page. It’s deliberately specific, and it’s updated as donations are made.

Products

Are these your own products?
Everything is either our own design or privately labelled and branded as Rolomon. We don’t resell other brands’ trademarked goods.

Do you sell shoes?
No. Footwear isn’t part of our range.

Still stuck?

Message us through the contact page and we’ll get back to you.